Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Over 95% of our orders are processed and shipped within 1-3 business days, Transit time will usually be 5 to 10 business days worldwidely , but there are variances which may go up to 2 weeks. All our shipping fees are included in item price. We will offer tracking number as soon as the Express corporation provide us.
- Privacy & Security
- All credit card payments are handled through Paypal or Moneybookers, mastersviolin.com does not have access to any of your financial details except the name, email address, and billing address submitted through Paypal. Payment using Paypal during the mastersviolin.com checkout process is a secure encrypted process.
- Returns & Replacements
- Buyers have 15 days trial time after purchase,if you are not satisfied with the violins bought from us or received item in damage situation, please do not hesitate contact us, returns and replacement are accepttable for no reason. We are trying to offer your fine violins collection, not just selling one piece of expensive wood toy, no factory violin in our store.
- Ordering
- Ordering a violin can't be such a easy experience on our website, low price, actual item pictures, 15 days money back garantee. We hope you enjoying the great sounding instrument for affordable price, better online violins purchasing process.
- Payment, Pricing & Promotions
- We prefer payment through Paypal, it is the most popular payment method in the world, it is safe, fast and easy. We will offer special sale promotions now and often, so please check back always. We hope provide best products and service.
- Viewing Orders
- Please register as a member of our website and check your order status, we will update the order status promptly so that you can track your order all the time.
- Updating Account Information
- Please update your member information promptly, we hope you receive our sales promotion newsletter all the time.
